Shop Policy
Shipping
$7.95 Australia Wide for all orders under $100.
Free Australia wide for all orders over $100
Dispatch within 3 business days. Please allow 4-7 days from dispatch for your products to arrive.
Returns and Refunds
Customer satisfaction is of utmost importance and exchange, or refunds will be provided for any unused products, returned in their original condition.
Allergic reactions: A true allergic reaction including severe redness, lumps or hives is very rare however can occasionally occur. If you experience any of these reactions, please discontinue use of the product immediately and take some photographs to forward to us with your returned product.
Some redness, heat, tingling is normal for active products and does not constitute an allergic reaction.
If you are dissatisfied with any of the products, please contact us at office@dralainataylor.com or call 1300 664 883.
Please notify us within seven days of receiving your product, if you have any concerns or if there is an issue with delivery or handling of your items.
To return an item, please include a copy of the invoice with your return and retain your postage receipt. Once your products are returned, they will be inspected, and you will be sent an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your refund. Shipping costs are non-refundable. If you are approved, then your refund will be processed, and a refund will automatically be applied to your original method of payment. Returns and refunds will be processed within 5 to 7 business days of receipt.
Returns should be sent to: Dr Alaina Taylor, Suite 1.04, 3-9 Gillies St, Wollstonecraft, NSW 2065